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Returns, Refunds and Exchanges Policy

 Returns, Refunds, & Exchanges Policy Agreement

 

How to Return an Item


The item must be in its original unused condition to be returned, unless there is a manufacturer defect. The item must be postmarked within 30 days of your purchase date.

  • Please visit the Returns page to request a return authorization and we will respond within 1-2 business days.
  • Follow the instructions in the return authorization e-mail to receive your refund as quickly as possible    
  • Include a copy of the original receipt of purchase and your RGA # written on that sheet.

 

Return Exceptions

 

  • Some items can not be returned if they are opened, unless approved by Rodney W. Brazel Inc.
  • No returns on electronic components.
  • No returns on modules that have been programmed
  • No returns allowed on items that have core charge fees
  • Product that has been worn, used, or altered will not be accepted for return or exchange.
  • Product that has been purchased from our Clearance parts list.
  • Orders totaling less than $25 before shipping fees are not eligible for returns.
  • Freight truck charges are not refundable.
  • Coupon code discounts that are applied at time of checkout will not be refunded to card but we will put that amount as store credit on your account. 
  • Warranty parts are warrantied from the date of the ORIGINAL part purchase date.

 

Refunds & Core Returns


  • Core return requests must be submitted within 30 days of receiving the part.
  • Please visit the Returns page to request a return authorization and we will respond within 1-2 business days.
  • Follow the instructions in the return authorization e-mail to receive your refund as quickly as possible
  • We will process your refund to your original form of payment within 5 business days of receipt of part.



  • Core Requirements:
    Cores must be returned within 30 days from date of order. If you need additional time to return the core, you must contact us. Cores need to be OEM or equivalent parts. Cores must be in rebuild-able condition. Rebuild-able condition is at the discretion of Rodney W. Brazel Inc. and our Manufacturers. If the core is deemed not rebuildable, the core refund will be denied and Ultra RV Products will give the option to ship back the core at the customers expense or dispose of the core at no charge to the customer.


    Examples of Common Core Denials:
    -Physical damage to part
    -Missing components
    -Burnt or smoke damage
    -Incorrect or non-OEM spec core

Restocking Fee


  • We try to be as fair as possible to both the customer and our company when it comes to return fees. Generally, if you are returning an incorrectly ordered or unused part and it qualified for free shipping, we would supply a return shipping label and deduct our cost of the shipping to you and our cost to ship it back to us. Although uncommon, if the product requires significant re-boxing or reconditioning, we do reserve the right to assess up to a 15% restock fee. Make sure to package the returned product well so as to avoid the additional deduction from the refund.
  • If the return is due to our error or the warranty of a part, there will not be a restock fee or shipping costs deducted from the refund.

    Exchanges


    • Exchanges are not generally performed. If a different part needs to be sent, a new order needs to be created and paid for.
    • Replacement parts for an incorrect order due to our error, will be shipped the same method that the original order was. If you paid for next day air, we would ship next day air, if you did not pay for shipping with our free ground or paid for ground shipping, we would ship it ground for free. If you want to upgrade the shipping method, you may do so but you would be responsible for paying for those shipping charges.